We are looking for an experienced candidate who will provide remote technical support for our international clients from all over the world.
- Excellent communication skills in English , spoken and written.
- Active communication with users to understand the IT requirements.
- Comprehensive overview of the infrastructure and tools of our permanent clients.
- Maintaining and upgrading the software in Maac, Windows and Linux environments.
- Overview of computer networks and protocols (VPN, VoIP, DNS, DHCP, TCP/IP).
- Performing diagnostic testing of the software’s we are developing.
- Tight cooperation with our international and external teams (project managers, developers, devops).
- Composing user guides and manuals.
- Helping with the development of our applications.
- Installing antivirus software.
- Manager desktops, laptops, servers.
- Monitoring the running applications and services.
- Customer care via email and telephone.
- Maintenance of cloud storage – nas, nextcloud.
- Managing email accounts.( Administrator uses, groups and their access rights.)
- Manager server visualization.
- Experience with remote desktop software – TeamViewer, Apple Remote Desktop.
- Proactively solve identity and eliminate problems and shortcomings ( before they occur)
Personality
- Honest
- Patients
- Polite
- Can do attitude (!!!)